Privacy Policy
Last Updated: October 9, 2025
At MissionVet AI, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our VA disability claim document generation service.
1. Information We Collect
Information You Provide
When you use our service, you voluntarily provide us with the following information:
- Personal Information: Name, email address, VA file number (optional)
- Military Service Information: Branch of service, service dates, MOS (Military Occupational Specialty)
- Medical Information: Disability condition, symptoms, medical providers, hospitalization history
- Service Connection Details: Events, exposures, and circumstances related to your claim
- Payment Information: Processed securely through Stripe (we do not store credit card information)
Automatically Collected Information
- Usage Data: Pages visited, time spent, documents selected
- Technical Data: IP address, browser type, device information
- Cookies: Session cookies for authentication and payment processing
2. How We Use Your Information
We use your information exclusively for the following purposes:
- Document Generation: Creating personalized VA disability claim documents
- Email Delivery: Sending your completed documents to your email address
- Payment Processing: Completing your transaction through Stripe
- Service Improvement: Analyzing usage patterns to enhance our service
- Customer Support: Responding to your inquiries and support requests
- Legal Compliance: Meeting legal and regulatory requirements
We will NEVER:
- Sell your personal information to third parties
- Share your medical information without your consent
- Use your data for marketing purposes without permission
- Disclose your information to the VA or other government agencies
3. Data Security & Protection
Your security is our top priority. We implement multiple layers of protection:
Security Measures Implemented
✓ Input Sanitization
✓ XSS Protection
✓ Email Validation
✓ Data Encryption
✓ Secure Payment Processing
- Input Validation: All user input is rigorously validated and sanitized to prevent injection attacks
- XSS Protection: HTML and JavaScript sanitization using industry-standard bleach library
- Length Limits: Enforced maximum character limits on all input fields
- Email Verification: Strict email format validation to prevent abuse
- HTTPS Encryption: All data transmitted over secure, encrypted connections
- Secure Payment Processing: PCI-compliant payment processing through Stripe
- Access Controls: Limited employee access to personal information
- Regular Security Audits: Ongoing security assessments and updates
4. Data Retention
We retain your information only as long as necessary:
- Session Data: Cleared immediately after document generation and delivery
- Payment Records: Retained for 7 years for tax and legal compliance
- Email Logs: Retained for 90 days for delivery verification
- Generated Documents: NOT stored on our servers after email delivery
5. Third-Party Services
We use the following trusted third-party services:
- Stripe: Payment processing (subject to Stripe's Privacy Policy)
- SendGrid: Email delivery service (subject to SendGrid's Privacy Policy)
- OpenAI: AI-powered document generation (subject to OpenAI's Privacy Policy)
- Replit: Application hosting and infrastructure
These services may have access to your information only to perform tasks on our behalf and are obligated to protect your data.
6. Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal data (subject to legal requirements)
- Opt-Out: Unsubscribe from marketing communications
- Data Portability: Request your data in a portable format
To exercise these rights, contact us at: https://www.missionvetai.com/support
7. Cookies and Tracking
We use essential cookies for:
- Session management and authentication
- Payment processing through Stripe
- Referral tracking for analytics
You can disable cookies in your browser settings, but this may affect service functionality.
8. Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify users of significant changes by:
- Updating the "Last Updated" date at the top of this policy
- Posting a notice on our website
- Sending an email notification (for material changes)
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
11. HIPAA Compliance Notice
Important: MissionVet AI is not a covered entity under HIPAA (Health Insurance Portability and Accountability Act). The medical information you provide is used solely for document generation and is not maintained in a protected health record system. We encourage you to review documents carefully before submitting to the VA.
12. Consent
By using our service, you consent to this Privacy Policy and agree to its terms. If you do not agree, please do not use our service.
← Back to Home